Introduction to MSP and ITQ

At ITQ’s MSP department, you stand on the front lines of the digital fortresses of our customers. You safeguard our client’s systems, networks and applications, ensuring their seamless and secure operation. Thanks to your dedication, our clients can work without worry.

Ready to fortify our client’s digital defenses? Join our MSP team and become a part of a group ITQ’ers who enjoy collaborating, learning from each other and passionately advancing their skills every day.

Introduction to the role

As a Junior Support Engineer, you work together with your colleagues to ensure that the platform we have implemented for the customer continues to perform well after delivery. You are part of the Support-team, currently consisting of four Support Engineers. You are the primary point of contact for the IT departments of our customers, thus significantly influencing how customers experience our Managed Services Provision.

In addition to resolving 1st line-incidents and requests, you also work on preventing them by monitoring customer environments and Problem Management.

Your responsibilities
As a Junior Support Engineer, your responsibilities include:

• Translating change requests or functional requirements from the customer into approved change orders.

• Resolve simple incidents and requests or timely dispatch complex tickets to the correct department

• Maintaining customer contact throughout the change and incident management process, and individual changes.

• Initiating (and contributing to) process improvement proposals.

• Coordinating execution and ensuring alignment between involved internal and/or external parties.

What are we looking for in you?

• You have at least one year of experience in first-line service provision.

• Your educational level is at least MBO ICT-2

• You are good with customers and have strong communication skills, both verbally and in writing.

• You can maintain overview well and work in a structured, systematic, and accurate manner.

• You are analytically strong and are willing to step out of your "comfort zone".

• You have the ambition to learn and develop your technical skills

• You are able to communicate both written and verbally in Dutch and English.

• Some experience with, for example, Citrix, Ivanti/RES Workspace Manager, or VMware, is an advantage

• Knowledge of ITIL is an advantage.

• Knowledge and experience with PRTG, TOPdesk, and other products from our platform are a plus.

What do we offer?

• Significant room for personal and professional growth.

• A competitive salary package, bonus, and an annual budget for training and certification.

• An office in Houten and Beverwijk as your home base, but where we enable remote work (hybrid).

• An opportunity to be part of a warm, inclusive ITQ family.

Join ITQ: At our company, the individual is at the center; we encourage everyone to pursue their unique passions. Are you a driven and passionate professional? We'd love to get to know you better!